POLICIES

ALL SALES ARE FINAL

• No returns, no refunds. Hair extensions cannot be resold once they have been handled or worn by a buyer.

• No returns, refunds, or exchanges on customized wigs.

• Returns are only accepted if you receive the wrong order.

PROCESSING TIME

• Orders are processed after purchase.

• Ready-to-ship items: Processing takes up to 5 business days.

• Custom wigs: Processing takes up to 15 business days.

• Once your order has been processed, it will be shipped, and you will receive a tracking number via email. Tracking numbers will also be available on PayPal.

SHIPPING INFORMATION

• Domestic Orders (U.S.): Shipped via USPS Priority Mail (2-3 business days).

• International Orders:

• USPS Priority Mail: 6-10 business days

• DHL Express: 3-5 business days

• Expect delays during sales periods and holidays (1-5 additional business days).

CANCELLATION POLICY

• Orders can be canceled within 24 hours for free.

• Cancellations after 24 hours will incur a $25 flat fee.

INTERNATIONAL SHIPPING & CUSTOM FEES

• No shipments to P.O. boxes or mailing centers. A physical address is required.

• Some countries charge import custom fees/taxes on incoming orders. These fees are the buyer’s responsibility.

• If your package is held at customs, it may take 1-5 additional business days to be released.

LOST OR STOLEN PACKAGES

• We are NOT responsible for lost or stolen packages. No refunds or replacements will be issued.

• All packages include a tracking number that updates via USPS scans.

• If you won’t be home on the expected delivery date, you can request your package to be held at your local USPS post office via www.usps.com.

PAYMENT POLICY

PayPal Payments

• Orders will only be shipped to confirmed PayPal addresses.

• Ensure your shipping address is up to date on PayPal before ordering.

• You do not need a PayPal account to purchase—simply select “Checkout with Credit/Debit Card.”

Credit/Debit Card Payments

• Billing and shipping addresses must match the card’s registered address.

• If addresses do not match, we reserve the right to cancel the order.

POLICY DISCLAIMER

We reserve the right to update or modify this policy at any time. Please check this page periodically for changes.